Order confirmation
Because stock, delivery destination and payment setup can change, Nexqorao confirms product availability and final delivery details with you before accepting an order. An automated checkout message is not, by itself, acceptance of an order.
Processing and delivery
Orders are normally prepared within 1-3 business days after stock and payment are confirmed. Standard tracked delivery is free for qualifying orders over USD 99. Orders below that threshold use the shipping amount shown during confirmation.
Delivery estimates depend on destination and carrier service. They are not guaranteed delivery dates. Delays caused by customs, weather, carrier disruption or an incorrect address may extend transit time.
Taxes, duties and import charges
Prices are shown in US dollars unless stated otherwise. Destination taxes, import duties or customs handling charges may apply and are the recipient’s responsibility unless the checkout or written order confirmation expressly says otherwise.
Order tracking
When a tracking number is available, it is sent to the email address supplied with the order. Please check spam folders and allow one business day for carrier tracking to activate.
30-day returns
You may request a return within 30 calendar days of delivery. Items must be unused, undamaged, clean and returned with the original packaging, accessories and proof of purchase. Contact [email protected] before sending anything back.
Returns are not accepted for products that have been used, altered, damaged after delivery, or purchased as a final-sale item where that condition was clearly disclosed. For hygiene reasons, earbuds and audio glasses must be returned in a clean, resalable condition.
Damaged, incorrect or missing items
Contact us within 7 calendar days of delivery with your order reference, photographs of the packaging and product, and a description of the issue. We will review the matter and arrange an appropriate resolution, which may include replacement, parts or refund.
Refunds
Approved refunds are issued to the original payment method after the return is received and inspected. Bank or payment-provider processing times may apply. Original delivery charges and return shipping are generally non-refundable unless the item was faulty, incorrect or not as described.
Contact
Hong Kong Nextech International Electronics Limited
RM 37, Flat D, 2/F, Wah Mow Factory Building, No. 5-7 Ng Fong Street, San Po Kong, Hong Kong
Email: [email protected]
Phone: +852 9683 6378